Last updated: 28 October 2026
Operated by: BigExcel Technologies LLP, Mehrauli, New Delhi, South West Delhi - 110030, Delhi, India
1. A digital service, no physical shipping
MySchoolOS™ is a cloud software service. It is delivered electronically over the internet. We do not ship any physical goods, so there are no shipping charges and no delivery address is needed.
2. How access is delivered
After your payment is confirmed and we have the details we need to set up your school (such as the school name, contact person and the plan you chose), we create your school’s MySchoolOS™ workspace and send the login details to the e-mail address or mobile number you gave us.
3. When you can expect access
We aim to activate access within 1 to 3 working days after we receive your payment and the required details. Timing may be longer if we are waiting for information from you, or for public holidays and reasons beyond our control.
Onboarding and training for your team are scheduled with you after activation.
4. What you need to use the service
An internet connection and a modern web browser on a phone, tablet or computer. Nothing needs to be installed.
5. If you do not receive access
If you have paid and have not received your login details within the time above, please write to info@bigexcel.in with your school name, payment date and transaction ID. We will look into it and fix it promptly. If we cannot activate the service because of an error on our side, you can ask for a refund as set out in our Refund and Cancellation Policy.
6. Contact
BigExcel Technologies LLP, Mehrauli, New Delhi, South West Delhi - 110030, Delhi, India. E-mail: info@bigexcel.in. Phone: +91 85953 31485.
Questions about this page? Contact us.